Every day, our experts work with organizations who are at the forefront of innovation.
We recently worked with a Fortune 100 company and a global leader in personal and enterprise insurance services that’s focused on constant technological innovation that improves the experience of its customers and its 40,000+ employees, while adhering to the stringent regulatory and compliance rules facing the insurance industry.
The Challenge
The client was transitioning its Continuous Integration/Continuous Deployment (CI/CD) from a Bamboo-centric process to a fully modernized system hosted on GitHub Actions. This required upskilling their “Actions Champions” with the knowledge and expertise to navigate the complexities of GitHub Actions within the unique context of the organization’s technology ecosystem.
How We Helped
Coveros designed and delivered a bespoke learning program for the company. Our team developed a curriculum that spanned the fundamentals of GitHub Actions to advanced workflows, meticulously aligned with the company’s tech stack and operational processes. We used our experience in regulated industries to ensure the training factored in key compliance strategies. We also collaborated with Coveros, the company’s key stakeholders, including their GitHub account representative and internal project leads, to ensure we were addressing specific needs of their team.
The Results
- 300 team members trained in 6 months.
- 100% of learners said their instructor’s expertise and knowledge enhanced their learning.
- 95% of learners said they were highly engaged throughout the course.
What We Learned
- Customized training is crucial for effective upskilling. The success of the program stemmed from our team’s ability to tailor the curriculum, exercises, and delivery to the specific needs, tech stack, and operational processes of the insurance company.
- Hands-on learning and real-world integration drive knowledge retention and application. By incorporating exercises within the company’s actual systems and mirroring their real-world CI/CD workflow, our team ensured that the training was practical and immediately useful.
- Flexibility and accessibility are key to successful training programs. The ability to deliver the training through both instructor-led sessions and self-guided learning modules accommodated the company’s geographically dispersed team and allowed for ongoing access to the content.
- Collaboration and close partnerships lead to better outcomes. Our team’s close collaboration with the company’s stakeholders, including their GitHub account representative and internal project leads, ensured alignment and maximized the effectiveness of the training.
- Highly-regulated industries require carefully crafted, specialized learning. Our team’s experience in compliance-focused industries like insurance, finance, and healthcare allowed us to ensure that all training took specific compliance rules and best practices into account.
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